Group Policy

.The Lux Hotels Group is focused on the continuous improvement of the services it offers, aiming at creating differentiated value propositions, providing its employees with training and information on how to be more effective and efficient in the provision of services and solutions.
Our mission is to provide high-quality hospitality products and services, putting the satisfaction of our guests, employees, partners and suppliers first, whilst ensuring profitable and sustainable growth. 
As such, the senior management undertakes to implement the following principles in the Hotels that are part of the Lux Hotels Group and in its areas of activity, Accommodation and Catering, Organisation and Hosting of Events, Meeting Room Rentals, Leisure and Well-Being.

- Offering guests the best quality/price ratio;

- Providing a friendly and customised service;

- Encouraging a spirit of continuous growth, sense of responsibility, simplicity, professional ethics, cost control and modesty;
- Complying with legal and other requirements and standards applicable to the Tourist industry, ensuring that they are known and observed. Therefore, we aim at ensuring the safety, comfort and trust of our guests;

- Ensuring that employees have appropriate training, that they understand and follow the established practices and procedures, emphasising their individual responsibility;

- Defining objectives with regard to quality and the environment, by quantifying and assessing our performance, procedures, operations and services in order to ensure compliance with our group policy;

- Fostering a commitment to an improvement of our operations and processes by providing guests with services that satisfy and exceed their expectations, ensuring an adequate response when in comes to preventing and solving problems;

- Improving our internal organisation by providing it with all the necessary means that will allow us to achieve the defined goals; 

- Improving our internal organisation by providing it with all the necessary means that will allow us to achieve the defined goals; 

- Raising environmental awareness, by defining a process for the continuous improvement of our practices; 

- Raising environmental awareness, by defining a process for the continuous improvement of our practices; 

- In order to reduce our ecological footprint and to promote pollution prevention, we are committed to reducing the production of waste and ensuring its proper disposal, as well as to controlling and monitoring the consumption of resources.
- In order to reduce our ecological footprint and to promote pollution prevention, we are committed to reducing the production of waste and ensuring its proper disposal, as well as to controlling and monitoring the consumption of resources.


We will ALL pave the way, by applying knowledge, sustainability, technology and efficiency to all activities in order to be able to address the increasing expectations of our guests and interested parties, using the requirements of the NP EN ISO 9001 and NP EN ISO 14001 standards to promote good quality and environmental practices.We will ALL pave the way, by applying knowledge, sustainability, technology and efficiency to all activities in order to be able to address the increasing expectations of our guests and interested parties, using the requirements of the NP EN ISO 9001 and NP EN ISO 14001 standards to promote good quality and environmental practices.


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