This Statement on Cookies and Other Technologies describes how these may be used in connection with the website or applications that belong to or are controlled by the Lux Hotels Group. This Statement also describes how you can manage Cookies and other technologies.
The Lux Hotels Group reserves the right to amend this Statement at any time.

Should you have any queries, please contact us by e-mail at or by post to Lux Hotels Av. D. José Alves Correia da Sila Lt. 4 2945-450 Fátima, Portugal.
By visiting our website at, a small text file (Cookie) will be created and stored on your computer. This file, once recognised, will enable faster and easier access and will personalise the website according to your preferences.


Our website may use Cookies and Other Technologies (pixel tags, web beacons, clear GIFs, e-mail links, JavaScript, device IDs attributed by Google or Apple or similar technologies) to help us, and third parties, obtain information about your visit to our website, publish advertisements online and on mobile devices, messages or specific content that may be of interest to you, process your reservations or requests, and/or analyse your visiting pattern.
Cookies are small text files, which are stored on your computer or mobile device when you access a website. Cookies themselves cannot be used to reveal your personal identity (although, in some cases, we may link the Lux Hotels Group and third party cookies to personal information that you have provided or that we have obtained from you by other means). Cookies are widely used on the website to enhance your experience.

This technical process allows us mainly to:
- Store some of the information you provide when filling in our online forms, helping us customise your next visits to our websites;
- Give you access to your customised pages faster, storing login information or information you enter afterwards;
- Collect statistics related mainly to the number of times you visit our websites and to the use of the various services we offer (sections and content viewed, connections), always with the purpose of improving their relevance and use;
- Implement security measures (for example, asking you to reconnect to a page or service after a certain period of time);
- Offer you, via advertisements, customised content that may be of interest to you (better offers, other destinations, etc.) 


Mandatory Cookies

Mandatory cookies are necessary for the website to run successfully as they enable you to navigate and use resources and services. Should these cookies be disabled, the performance of the website may be affected, and the access to certain services and resources may be hindered.

Functional Cookies

Functional cookies are used to save your settings on the website: preferred language or prior booking information. Additionally, we use functional cookies to store information such as the last hotel searched for, which will help you find it more easily in a future search. Some functional cookies are essential to view maps or videos on our website. We also use "Flash cookies" for some of our animated content.

Analytic Cookies and Other Technologies

They collect information on the use of the website and allow us to enhance its performance. These cookies and other technologies provide us with information associated with measures, such as the most visited pages of the website; they help record any difficulties users may have with the website; they monitor how our visitors find the website and tell is if our advertising, including marketing done via e-mail or other messages (ours or that of third parties), is effective or not and if it should be used to support our decisions. For example, if we notice that a user clicked on one of the e-mails or advertisements on the website and accessed one of our pages, we can send targeted advertisements to the user based on their behaviour. This allows us to also understand the general patterns of use of the website and the e-mails. The settings allow us to distinguish session cookies from persistent cookies.

Session Cookies

Session cookies are stored temporarily during a browsing session and are deleted from the device when the browser is closed. We use sessions cookies to support the features on the website and to understand your use, in other words, the pages you visited, the links you used and how long you stay on each page.

Advertising Cookies and Other Technologies

Advertising Cookies and other technologies allow the Lux Hotels Group and other advertisers to display relevant products, offers and advertisements related to the website and other connections. They also enable the direct marketing of products and the like via e-mail and other messages. For example, some advertising cookies and other technologies help our service providers and other advertisers to select advertisements based on your interests, including those you've expressed or shown via the website, online services or apps. Others help up prevent the same advertisement from being repeated over and over again during your session. This type of cookies and other technologies also help us to provide you with the website content that is more suited to your interests and needs. Therefore, some analytic cookies and other technologies are used, partly, to facilitate marketing.

Advertising cookies also include social media plug-in cookies and analytic cookies. Social media plug-in cookies are used to share content from the website with members and non-members of social networks such as Facebook, Twitter, YouTube, Instagram or Pinterest. In general, these cookies are set by the social network provider and enabled to run in a smooth and transparent manner.

Persistent Cookies

Persistent cookies are not deleted when the browser is closed: they are stored on the device for a specific period of time or until you delete them. Whenever you visit our website, the server that generated the cookie will recognise the persistent cookie stored on your device. Persistent cookies are used by us and by third parties to store your preferences, so that they are available during your next visit, to count the exact number of times you visit the website, the number of times you come back, how your use of the website changes over time and the effectiveness of the marketing efforts.

Other technologies may also be used to allow the Lux Hotels Group and third parties to know when you visit the website and to understand your interaction with e-mails or advertisements. Through other technologies, non-personal information or aggregate information (i.e., information on your operating system, the version of your browser or the previous page's URL) may be obtained to improve your experience and understand traffic patterns. Inasmuch as the information gathered through cookies and other information constitute personal information, the provisions in the Global Privacy Statement apply to and supplement this Statement. Currently, we cannot honour "Do Not Track" requests or the like.


Online and mobile marketing. Mobile Devices

The Lux Hotels Group may prepare publicity based on the interests of suppliers in order to generate customised advertisements and content that we believe may be of interest to you. Inasmuch as the suppliers use cookies or other technologies, the Lux Hotels Group does not control the use of the technology nor the resulting information and is in no way responsible for any third party actions or policies. Advertisements, e-mails and other messages may be sent to you based on your online behaviour (on and off the Lux Hotels Group's website), the searches you perform, your geographical location or other information.

For example, if you access the website to book a room, you will later see one of our advertisements when you visit another website. These advertisements may appear on our websites, on third party websites or on mobile platforms. You may also see third party advertisements on the website, on other websites or on mobile platforms. Some of our suppliers may use anonymous information, such as demographic information, obtained from third parties or intentional information (such as intentional travel information) to help us integrate our advertisements.

Pursuant to our Global Privacy Statement, we may combine other information with personal information in some cases. Should we combine any other information collected using cookies with personal information, the provisions in the Global Privacy Statement apply to and supplement this Statement.

Management of Cookies and Other Technologies

Most browsers automatically accept cookie files, but you may choose to delete them or automatically block them. In your browser's "Help" menu, you will find instructions on how to select these settings. However, should you not want to allow the use of cookies, some features may be blocked. The Lux Hotels Group shall not be held responsible for your browser settings. You will find simple and useful instructions on managing cookies in the various web browsers at

You will find an excellent summary on how to manage Flash cookies by following the link below:

Please note that rejecting cookies may affect your ability to carry out certain transactions on the website, as well as our ability to recognise your browser between visits to the website. If you wish to delete all the cookies generated by websites you have visited, the links below will allow you to download three programs to delete search cookies:

For more information on interest-based marketing and to cancel the use of cookies from our suppliers and other advertisers, customise content or targeted advertisements, please visit: